The job of 911 Dispatcher is one of the most essential positions we have here at the ACSO and is vitally important for public safety. It’s a demanding but incredibly rewarding position — our dispatchers help save lives 365 days a year. The hiring and selection process for 911 Communications Dispatcher is conducted on an as needed basis.
Dispatch Hiring Process
- Preliminary Application Review
- Screening Interview
- Criticall Testing: This is a computer technical test that measures skills and abilities in decision making, typing speed (minimum 35 WPM), memory recall, multi-tasking, reading comprehension, and data entry.
- Oral Board Interview
- Sitting In (Plugging in) the Dispatch Center (Dispatch will contact you to schedule).
- Conditional Offer of Employment
- Polygraph Examination
- Credit Check/Background Investigation
- Final Determination
- Eligibility List (if applicable)
The work week is four 10-hour shifts. Days of the week would vary, based on the shift picked. Dispatchers work a set schedule — same days of the week and shift hours — for four months. This includes working holidays if the shift falls on a holiday. Dispatchers must be available to work every shift option.
You will spend a minimum of 1,000 hours in the training program, including classroom and on the job training, before you are eligible for release.
POST Basic Emergency Communications Academy: Two weeks of classroom or online training where you will learn the basic functions of an emergency communications officer and become certified as required by Idaho law. Depending on the POST schedule, this academy may come before, during or after the advanced academy.
ACSO Advanced Emergency Communications Academy: Approximately ten weeks and will include agency specific training on: Law, Fire and EMS call taking and call processing, Emergency Medical Dispatch (EMD), Law dispatching, CPR, type codes, geography, CAD functions, stress management, liability, interpersonal communications, emotional intelligence, problem solving skills, service areas, phone system technology, radio use, jargon, officer safety information and agency branding.
While our training program is set up to be 26 weeks – 10 weeks of classroom academy and 16 weeks of OJT – we know that everyone learns at their own pace and we can certainly work with that. As long as you are showing consistent improvement and are still happy with your career choice, we will do everything we can to help you to succeed.
Lateral Transfer Wage Information
While the selection process is the same for all dispatcher applicants, those transferring from other law enforcement agencies with current (within the last three years) dispatcher experience may receive a higher starting wage. View our wages plan.
- Level II = Two to four years of current experience working in public safety emergency communication focused center providing law enforcement, medical and fire dispatch services.
- Level III = Four or more years of current experience working in public safety emergency communication focused center providing law enforcement, medical, and fire dispatch services.